American Niagara Hospitality (ANH) has quickly grown to become a leader in the hospitality sector of Western New York. Employing nearly 800 associates, ANH provides high level services in the hotel, restaurant and attraction segments of the hospitality industry. One of the keys to our success is our focus on culture, developing a platform that focuses on providing memorable moments for our guests, rewarding careers for our associates and respectable returns for our stakeholders.
Another factor that feeds our success is our strong commitment to conducting business in a way that develops long term relationships with everyone we are involved with. We recognize that our guests have choices in the hotels they choose to stay or the restaurants they choose to dine, and we know our path to long term success is through exceeding our guest’s expectations and warming their hearts each and every time. In return we gain guest loyalty and positive referrals that allows our business to continue to improve upon our product and services and expand our business footprint.
We are in constant review of what resonates best with our guest and have a focused approach in our belief that knowledge is evolution. Providing cutting edge training programs and empowering every associate to do whatever it takes to exceed guest expectation is a daily mantra in the world of ANH. The understanding that our guest’s satisfaction is a direct derivative of our associate satisfaction is a pillar of support to our business strategy from which we will never waiver. Quite simply, ANH is driven by a commitment to excellence and recognizes that this commitment starts with our leadership team and ends with every associate that lives for the moment of truth with their guest.
"The staff did an outstanding job helping us with special accommodations for our VIP guests. The proximity to a world class Conference Center and the Falls made the hotel the logical choice for our event."
Awards & Accolades
JW MARRIOTT THE ROSSEAU MUSKOKA RESORT & SPA
- 2015 Condé Nast Traveler Readers’ Choice Award
- 2016 and 2015 Winner of Trip Advisor’s Certificate of Excellence
Sheraton at the Falls
- AAA/CAA Rated 3-Diamond Hotel
- Ranked Top Family Friendly Hotel in Niagara Falls, USA – USA Today
- Voted Best Hotel in 2016 – Niagara Gazette
- 2016 and 2015 Winner of TripAdvisor’s Certificate of Excellence